pk3s Privacy
Policy

1 Introduction & Data Controller

This Privacy Policy describes how pk3s ("we," "us," "our," "the Company") collects, uses, discloses, and safeguards the personal information of users ("you," "your," "the Player") who access and use the pk3s online gaming platform at pk3s.net, including any associated mobile applications or interfaces.

pk3s acts as the data controller in respect of personal data collected through the platform. As data controller, pk3s is responsible for determining the purposes and means by which your personal data is processed. Where pk3s uses third-party processors — such as payment gateways, KYC verification providers, or game software suppliers — those processors act solely on pk3s's documented instructions.

We are committed to processing your personal data lawfully, fairly, and transparently, collecting only what is adequate and relevant to the purposes described in this policy, and retaining it no longer than is necessary for those purposes. If you have questions about how pk3s handles your data, our support team is available 24/7 via live chat or at [email protected].

2 Data We Collect

pk3s collects personal data from you directly, automatically through your use of the platform, and in limited circumstances from third-party sources such as identity verification services. The categories of personal data we collect are set out below.

2.1 Registration & Account Data

• Full legal name, date of birth, and gender.
• Residential address (city, province, country — e.g., Karachi, Sindh, Pakistan).
• Email address and mobile phone number.
• Username and encrypted password hash.
• Preferred language and currency settings.

2.2 Identity Verification (KYC) Data

• Copies of government-issued photographic identification (National Identity Card, passport, or driving licence).
• Proof of address documentation where required.
• Selfie or liveness-check images where biometric verification is used.
• Source of funds declarations for enhanced due diligence cases.

2.3 Financial & Transaction Data

• JazzCash or EasyPaisa wallet identifiers associated with your account.
• HBL, UBL, Meezan Bank, or SadaPay IBFT account details (masked, last four digits retained).
• USDT TRC20 wallet addresses used for crypto transactions.
• Full deposit and withdrawal history including amounts in PKR and USDT.
• Bet and game transaction records, including game type, stake, outcome, and timestamp.

2.4 Technical & Device Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser information.
• Session identifiers, login timestamps, and logout timestamps.
• Referral source (if you arrived at pk3s via an affiliate link).

2.5 Communication Data

• Content of live chat conversations with pk3s support.
• Email correspondence sent to or received from pk3s.
• Records of complaint submissions and resolutions.

3 How We Use Your Data

pk3s uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, verify, and administer your pk3s account, including resetting passwords and managing account security.
• Service Delivery: To process deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20; to settle withdrawals; to display bet history and account balances; and to provide access to sports betting, live casino, and slot games.
• KYC & Regulatory Compliance: To verify your identity and age (21+), comply with anti-money laundering (AML) obligations, and fulfil reporting duties to relevant regulatory and licensing authorities.
• Responsible Gaming: To monitor betting patterns for signs of problem gambling, apply self-imposed limits and exclusions, and intervene proactively where our responsible gaming systems flag concern.
• Fraud Prevention & Security: To detect and investigate suspicious login activity, transaction anomalies, bonus abuse, and potential multi-accounting.
• Customer Support: To respond to your queries, resolve complaints, and maintain records of interactions.
• Communications: To send transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about pk3s bonuses and offers.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, stability, and design of the pk3s platform.

4 Legal Bases for Processing

pk3s processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil the Terms & Conditions you agreed to when registering your pk3s account — including account creation, transaction processing, and game access.
• Legal Obligation: Processing required to comply with applicable laws and regulations — including KYC identity verification, AML transaction monitoring, and regulatory reporting obligations.
• Legitimate Interests: Processing necessary for pk3s's legitimate interests where those interests are not overridden by your rights — including fraud detection, platform security, responsible gaming monitoring, and service analytics.
• Consent: Processing based on your explicit, freely given consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5 Sharing Your Data

pk3s does not sell, rent, or trade your personal data. We share your data only in the following circumstances and only to the extent strictly necessary:

• KYC & Identity Verification Providers: Third-party services that verify the authenticity of identity documents and perform liveness checks on behalf of pk3s. These providers process data solely for verification purposes and are contractually bound to strict data protection standards.
• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT wallet infrastructure providers require certain transaction data to process deposits and withdrawals. Only the minimum data necessary is shared.
• Game Software Providers: Providers such as Pragmatic Play, PG Soft, and Evolution Gaming receive game session identifiers and stake data necessary to operate games. They do not receive your identity or payment information.
• Regulatory & Law Enforcement Authorities: Where pk3s is legally required to disclose personal data to regulatory bodies, law enforcement agencies, financial intelligence units, or courts, it will do so in compliance with applicable legal process. pk3s will not notify you of such disclosures where prohibited by law.
• Corporate Transactions: In the event of a merger, acquisition, or sale of substantially all assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6 International Data Transfers

pk3s operates internationally and some of our service providers — including KYC verification platforms and game software suppliers — may process your personal data on servers located outside Pakistan. Where such transfers occur, pk3s ensures that appropriate safeguards are in place to protect your data, which may include standard contractual clauses, data processing agreements with equivalent data protection obligations, or reliance on transfers to jurisdictions recognised as providing an adequate level of data protection.

By using the pk3s platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan. In all cases, pk3s maintains responsibility for ensuring that any third-party recipient processes your data in a manner consistent with this Privacy Policy and applicable data protection principles.

7 Data Retention

pk3s retains personal data for as long as is necessary to fulfil the purposes described in this policy, subject to the following retention considerations:

• Active Accounts: Personal data associated with an active pk3s account is retained for the lifetime of that account.
• Closed Accounts: Following account closure, pk3s retains transaction records, KYC documentation, and account registration data for a minimum period of five (5) years to comply with AML regulations and potential regulatory audit requirements. This period may be extended where an ongoing investigation, litigation, or regulatory inquiry is in progress.
• Marketing Data: Email addresses and marketing preferences are retained until you withdraw consent or for two (2) years from your last interaction with a marketing communication, whichever is earlier.
• Support Communications: Live chat and email support records are retained for three (3) years from the date of the interaction, unless the communication relates to an unresolved dispute or formal complaint, in which case it is retained until final resolution plus one year.

At the end of the applicable retention period, personal data is securely deleted or anonymised. Anonymised, aggregated data (which cannot identify any individual) may be retained indefinitely for platform analytics purposes.

8 Cookies & Tracking Technologies

pk3s uses cookies and similar technologies (including local storage and session tokens) on the platform. Below is a summary of the cookie categories in use:

• Essential Cookies: Required for core platform functionality including maintaining your login session, storing your language preference, and protecting against cross-site request forgery (CSRF). These cannot be disabled without impairing platform function.
• Performance Cookies: Used to collect anonymised data about how players interact with the pk3s platform — which games are most visited, where errors occur, and how navigation flows are used. This data informs platform improvements.
• Functional Cookies: Store your preferences such as display settings, recently played games, and notification preferences to provide a personalised experience.
• Security Cookies: Assist in detecting anomalous activity including bot traffic, suspicious login patterns, and session hijacking attempts.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may prevent you from logging in to your pk3s account or completing transactions.

9 Your Rights

Subject to applicable law and any overriding regulatory obligations (such as AML data retention requirements), you have the following rights in respect of your personal data held by pk3s:

To exercise any of these rights, please contact pk3s support via live chat on the platform or by email at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days, or notify you if additional time is required. We may ask you to verify your identity before processing the request.

10 Children & Age Verification

pk3s is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The pk3s registration system includes date-of-birth verification as a mandatory step, and all accounts are subject to KYC age verification prior to the first withdrawal.

If pk3s becomes aware that personal data has been collected from a person under the age of 21, that account will be suspended immediately, all bets and bonuses will be voided, and deposited funds (minus any withdrawals made) will be returned via the original payment method. The personal data will be deleted from our systems as soon as practicable, subject to any legal obligation to retain records of the underage access incident.

Parents or guardians who believe a minor may have registered on pk3s should contact [email protected] immediately with relevant details so that the account can be investigated and closed without delay.

11 Security Measures

pk3s implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• TLS/SSL encryption for all data transmitted between your device and pk3s servers.
• Encryption of sensitive stored data including KYC documents and payment method identifiers.
• Hashed and salted storage of account passwords — pk3s staff cannot view your password in plain text.
• Role-based access controls limiting staff access to personal data to those with a documented operational need.
• Two-factor authentication (2FA) available to all account holders and mandatory for internal staff access to systems holding player data.
• Regular security assessments and penetration testing of platform infrastructure.
• Anomaly detection systems monitoring for unusual login patterns, bulk data access attempts, and other indicators of compromise.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pk3s will notify affected users and relevant authorities in accordance with applicable legal requirements and without undue delay.

12 Third-Party Links

The pk3s platform may contain links to third-party websites or resources for informational purposes. This Privacy Policy applies solely to the pk3s platform at pk3s.net. pk3s has no control over the content, privacy practices, or data collection activities of any third-party website, and is not responsible for the privacy policies of such sites.

We encourage you to review the privacy policies of any third-party website you visit before providing personal information to that site. The presence of a link on the pk3s platform does not constitute an endorsement of that website's privacy practices.

13 Changes to This Policy

pk3s reserves the right to update or amend this Privacy Policy at any time. When we do so, we will revise the effective date at the top of this page. For material changes — those that meaningfully affect how we collect or use your personal data — pk3s will provide prior notice via the platform's notification system and/or by email to your registered address, where reasonably practicable, at least seven (7) days before the change takes effect.

Continued use of the pk3s platform after a revised Privacy Policy has taken effect constitutes your acceptance of the updated policy. If you do not accept the changes, you may request account closure in accordance with the procedures described in the Terms & Conditions. Your data will then be retained only as required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how pk3s protects your personal data. A record of prior versions of this policy is available from pk3s support upon request.

14 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or how pk3s processes your personal data, please contact our Data Protection team via the following channels:

• Live Chat: Available 24/7 directly on the pk3s platform — the fastest channel for most privacy queries.
• Email: [email protected] — for formal data subject access requests, erasure requests, or written privacy complaints, please use email to ensure a proper record is maintained.

pk3s will acknowledge all privacy-related requests within 5 business days and aim to respond fully within 30 calendar days. Where a request is complex or involves multiple data categories, we will notify you of any extension beyond 30 days, along with the reason for the delay.

If you are unsatisfied with our response to your privacy complaint or believe that pk3s is processing your personal data in a manner inconsistent with applicable data protection principles, you may have the right to lodge a complaint with a relevant supervisory or regulatory authority. pk3s will cooperate fully with any such authority investigation.